• Sonstiges
  • Berlin

LanceSoft Europe

Job Title: Data Centre Technician S3 Location: Berlin, Germany Duration: 12 months+ extensions What you’ll do: Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas. Hardware Troubleshooting Related Skills Great server hardware knowledge with a deep understanding of all component & system type failures Proven RCA or Failure analysis history Experienced in controlled experiments to determine the root cause. Assist in conducting failure analysis on-field issues until the root cause is determined based on: Controlled testing of suspect hardware, system, or firmware Engagement of internal engineering departments and the customer Proactively and reactively support field deployments globally by: Maintaining deployment equipment, image, and software Learning new products in the production or lab environment New Product Introduction training for site leads and technicians in the field. Assisting field technicians to resolve known and unknown issues real-time. Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEIis maintaining customer SLA. Utilize Linux and Windows Command-Line to troubleshoot hardware. Physical Network Set-Up Network troubleshooting of Layer-1, Layer-2, Layer-3 Making, cleaning, or running cables Cable management (labeling, dressing, and unintrusive) Assist network admins in setting up switches. Confirming connections both visually and virtually Cable tracing Port map updates Communication, Foundational Skills, and Competencies Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear. Daily status updates Define, develop, and implement external and internal customer initiatives. Proactively support field sustaining activities by Developing SOPs, Knowledge articles, & guides Conduct training on new issues/resolutions, new technical processes & new tools. Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and VSEI. Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center. Pre and post-work follow-up for projects. What You’ll Bring: 2 – 4+ years of related work experience as a data center technician High school diploma Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight. Ability to work autonomously and within a local or geographically dispersed team environment.